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Keenan & Associates (“Keenan”) is an insurance brokerage company that provides insurance-related risk management, and claims services throughout California and to clients across the country. Keenan services companies and organizations across a variety of industries, and, in the course of its work on behalf of clients is at times provided access to personal information as a part of the client engagement. Keenan receives and utilize this data for the purposes of performing services for its clients.

Keenan & Associates is the District’s insurance brokerage company. 

Keenan will be sending a letter to you regarding the incident and how you can contact them.

Personal Identifiable Information (PII) is defined as:

Any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means. Further, PII is defined as information: (i) that directly identifies an individual (e.g., name, address, social security number or other identifying number or code, telephone number, email address, etc.) or (ii) by which an agency intends to identify specific individuals in conjunction with other data elements, i.e., indirect identification. (These data elements may include a combination of gender, race, birth date, geographic indicator, and other descriptors). Additionally, information permitting the physical or online contacting of a specific individual is the same as personally identifiable information. This information can be maintained in either paper, electronic or other media.

 Source: 

The review determined that the data involved contained some of your personal information, including your name, and one or more of the following: date of birth, the last four digits of your Social Security number, your address, and in some cases the same information for your dependents.

If you did not receive a letter, but were impacted by the incident (or even worried you were and want to check) you can contact the call center (800-459-6125) and ask if you have been impacted.  

If the individual appears to be impacted, Experian will escalate the call so Keenan can verify their identity and then provide support in signing up for credit monitoring.  

You may also go to Keenan’s to obtain information about the incident.  It also has information about the call center and how to obtain complimentary credit monitoring if people were impacted.

Experian

To assist you, the Company is offering to take the following actions on your behalf:

• Mail notification letters to individuals identified in the incident, which includes an offer for individuals to enroll in two years of credit monitoring services at their option and at no charge to them.
• Provide substitute notice in the form of a conspicuous notice on the Company’s website, and through the media, consistent with applicable law(s), for individuals for whom we do not have contact information.
• Provide notification to credit monitoring agencies to the extent such notice is required by applicable laws.
• Provide a dedicated, toll-free call center to answer questions individuals may have regarding this incident.

The Company has already provided notice regarding this incident on its behalf to the following regulators: Department of Health and Human Services (“HHS”), attorneys general in California, Indiana, Maryland, Montana, New York, North Carolina, and Virginia. The Company has also notified departments of insurance/financial services in California, Maryland, Montana, New York, Texas, Virginia, and Washington.

The Company intends to update each of these regulators as well as any additional regulators to which it has determined it has a legal obligation to notify on January 26, 2024.

To help protect your identity, Keenan is offering a complimentary two-year membership of Experian’s® IdentityWorksSM. This product provides you with superior identity detection and resolution of identity theft. To activate your membership and start monitoring your personal information please follow the steps below:

• Ensure that you enroll by the date shown in your letter (your code will not work after this date.)
• Visit the Experian IdentityWorks website to enroll:  
• Provide your activation code ad shown in the letter

If you have questions about the product, need assistance with identity restoration or would like an alternative to enrolling in Experian IdentityWorks online, please contact Experian’s customer care team at (800-459-6125). Be prepared to provide engagement number from your letter as proof of eligibility for the identity restoration services by Experian.

ADDITIONAL DETAILS REGARDING YOUR 24-MONTH EXPERIAN IDENTITYWORKS MEMBERSHIP:
A credit card is not required for enrollment in Experian IdentityWorks.

You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:

• Experian credit report at signup: See what information is associated with your credit file. Daily credit reports are available for online members only.*
• Credit Monitoring: Actively monitors Experian, Equifax and Transunion files for indicators of fraud.
• Identity Restoration: Identity Restoration specialists are immediately available to help you address credit and non-credit related fraud.
• Experian IdentityWorks ExtendCARE™: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
• Up to $1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers.

If you believe there, was fraudulent use of your information and would like to discuss how you may be able to resolve those issues, please reach out to an Experian agent at (855) 414-6050. If, after discussing your situation with an agent, it is determined that Identity Restoration support is needed, then an Experian Identity Restoration agent is available to work with you to investigate and resolve each incident of fraud that occurred (including, as appropriate, helping you with contacting credit grantors to dispute charges and close accounts; assisting you in placing a freeze on your credit file with the three major credit bureaus; and assisting you with contacting government agencies to help restore your identity to its proper condition).

Please note that this Identity Restoration support is available to you for two years from the date of this letter and does not require any action on your part at this time. The Terms and Conditions for this offer are located at www.ExperianIDWorks.com/restoration. You will also find self-help tips and information about identity protection at this site.

* Offline members will be eligible to call for additional reports quarterly after enrolling.
** The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

Experian

National Cyber Security Alliance

Federal Trade Commision
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