Complaint Process
This page outlines the process steps from when an accessibility complaint is submitted to final resolution.
The Accessibility Complaint Process Flow displays the process steps in a flowchart.
Process Steps
Step 1
Individual Reporting Barrier encounters issue, submits via web form, phone, email, or postal mail.
Office or Division Representative receives complaint.
Step 2
±õ´ÚÌýOffice or Division Representative received the complaint via web form:
- Creates a ticket to investigate the issue.
±õ´ÚÌýOffice or Division Representative didn't receive the complaint via web form:
- Enter information into web form and create a ticket to investigate the issue.
Individual Reporting Barrier receives preliminary response.
Step 3
Office or Division Representative will:
- Define issue and specify priority level.
- Notify necessary campus parties.
- Specify Acceptance criteria that all parties agree.
- Updates Individual.
- Determine possible interim solution if necessary.
Individual Reporting Barrier receives update and coordinates with representative for possible alternative interim solution.
Office or Division Representative works until issue is resolved/concluded, communicates with individual, documents completion date on ticket.
Note: recommended to store documentation related to complaint and resolution in SharePoint Accessibility site.
Individual Reporting Barrier receives final resolution if technology application follow-up was needed.
